Teamlead Customer Service

Handicare Stairlifts is one of the international market leaders where around 250 professionals work every day on the best stairlifts. Based in Heerhugowaard (NL) and Kingswinford (UK), Handicare Stairlifts develops, produces and sells stairlifts for all types of stairs, all over the world. Handicare Stairlifts is active in 32 countries and has offices in the Netherlands, United Kingdom, China, United States, France, Germany and Italy.

We are looking for a

Teamlead Customer Service

What are you going to do?

The customer service department is central to the organization and we aim to provide the best possible service to our dealers and provide feedback to the organization to improve our products and customer journey even further! The customer service department monitors the entire customer journey and steers it in the right direction, from measurement, to delivery of the product, to invoicing and after sales. You will be the manager of an international team, in which various languages are spoken. You manage a team of 6 employees and you know how to motivate your colleagues in the right way and to keep them involved on a daily basis.

In addition to your coordinating role, you are also in direct contact with our international dealers and you contribute to the best result. You guide and answer the orders placed by your dealers, their questions, complaints and comments in a commercial and customer-oriented manner. In addition, you carry out the associated administration and correspondence. To realize this, you have contact with, among others, the Planning, Forwarding, Administration and Quality departments. As a Teamlead Dealer Service, you can perfectly assess customer interests and set priorities. You contribute to improving the processes in order to offer our customers an optimal service. Back office activities are part of your tasks, such as handling complaints and managing contracts.

What do we expect from you?

• You have gained several years of managerial work experience at an international service-oriented organization;
• You have HBO work and thinking level;
• You have good communication skills in English and Italian, Spanish is a plus;
• You know how to motivate and develop your team;
• You are result-oriented, you initiate and realize improvements and you have commercial insight;
• You put the customer first, you can empathize with the customer situation and you are able to convincingly offer a solution.
• You have analytical skills: both process and numerical;
• You have experience with working with CRM systems and are able to develop and optimize the use thereof;

What do we offer?

A job at a successful international organization that is constantly on the move. In addition, the working conditions are excellent with a good salary. It is also possible with us to follow training courses to develop yourself. In addition, you work in an enthusiastic team of colleagues who believe in the product, the market and the company. Fun outings and other activities are regularly organized.

Are you interested in the above vacancy?

For more information about this vacancy, please contact Lisanne de Haas, telephone (072) 576 8888 or visit www.handicare-trapliften.nl.

Leave your application letter with CV on application page.

Acquisition in response to this vacancy is not appreciated.

Keywords: Leader, Leadership, Team Leader, Customer Service, Team Leader Customer Service